FAQ

Choose a portrait style, select who should be in it, your size and format, upload your photo and add to cart. That's it — we'll email you a digital preview.

Absolutely. Upload up to three photos on the product page and tell us in the notes who should appear where — we'll bring everyone together in one scene.

Usually yes. Upload it and leave a note; our team is used to bringing out details from older or blurry photos. If we need a better one, we'll email you before we start.

Yes. Write it in the notes field on the product page and tell us where you'd like it placed.

Yes — revisions on your preview are unlimited and free. We only print once you tell us you love it.

Because you approve the preview first, this is rare. If something still isn't right, tell us — we'll make it right with an edit or a reprint.

Digital Scan is a high-resolution file of your portrait, emailed to you for printing or sharing. Print is your portrait printed on premium 300gsm fine art paper and shipped to your door — choose a frame if you want it ready to hang.

Your digital preview is ready in 1–3 business days. After you approve it, digital files are emailed straight away and printed portraits arrive in about 7–10 business days (US) or 10–15 business days (UK & EU) after shipping.

Yes, shipping is free to most countries and always tracked. Delivery times may vary with customs.

Unframed prints travel flat between rigid boards in a sealed sleeve. Framed pieces get corner protectors and a double-wall box.