Shipping policy

PRODUCTION TIME
Your digital preview is ready within 1–3 business days after you place your order. Once you approve it, your portrait is printed and packed within 3–5 business days.

DIGITAL FILES
Digital orders are delivered by email as a high-resolution file once you approve your preview. No shipping is required.

PRINTS & FRAMED PORTRAITS
Prints are packed flat between rigid boards; framed pieces get corner protection. Every order ships with tracking.

• Shipping cost: FREE tracked shipping to the United States, the United Kingdom and all European Union countries.
• United States: 7–10 business days after shipping
• United Kingdom & European Union: 10–15 business days after shipping

You will receive a tracking link by email as soon as your order ships.

CUSTOMS & DUTIES
Orders ship from our studio in Vietnam. International orders may be subject to import duties or taxes set by your country. These are the responsibility of the recipient.

WRONG ADDRESS
Please double-check your shipping address at checkout. We are not responsible for parcels sent to an incorrect address provided by the customer.

QUESTIONS
Email us at hiepkt.233@gmail.com — we usually reply within 24 hours.